U Store 24-7 Frequently Asked Questions

What does the price include?
All prices include the unit charge, service, utility bills and maintenance costs. You will require a padlock to secure your unit.

How often can I have access to my items?
Unlimited access is available free of charge during our long opening hours. Out of hours entrance is available but subject to prior arrangement.

Do I need my own padlock?
Yes, as only you have access to your unit. When you fill your unit with your items, you lock the unit and take the key to your padlock home with you for safe keeping.

Do I have to reserve a unit in advance?
No, you just need to complete and sign a storage agreement form and then you can move your goods in immediately. To ensure the best service possible for you we would appreciate some notice and an advanced booking if possible.

How do I deliver and collect my items for storage?
We have lots of space for unloading and loading, so just bring your goods using your own transport.

Will U Store 24-7 accept deliveries on my behalf?
Yes, if arranged in advance. We would need to hold a key to your storage unit and take delivery of goods for you. We sign for the amount of packages received but not for the contents as this would necessitate us opening your packages. This service is offered free of charge.

Do you have trolleys available?
There are a number of different sized trolleys and pallet trucks available free of charge for customer use. We also have a forklift truck available for any heavier goods, which can be operated on your behalf by one of our trained staff. Out of hours entrance is available but subject to prior arrangement.

What size of units are available?
Sizes available are 20ft. There is the facility for storage of over sized goods available on site.

What if my goods won’t fit into my storage unit?
No problem! Depending on availability, you can transfer your items to a larger unit or alternatively there is open storage space available.

How long can I rent my unit for?
As long as you require the extra space, you can store for a week, monthly or even yearly. The minimum storage period is seven days.

What do I need to do when I want to vacate my unit?
We require seven days notice, which can be given in person, in writing, by fax or email.

Are there any limitations on what I can store?
Almost anything can be stored except:

Living items - animals & plants
Hazardous materials - flammable liquids and explosives
Items that could decompose - exposed foodstuffs
Unauthorised or illegal goods - firearms etc.

What payment do U Store 24-7 accept?
A number of payment options are available including cash, cheque and standing order.

Is there someone at the store I can talk to should I have a problem?
There will always be a member of staff available during our opening times who can be contacted by telephone. Out of hours our security can also be contacted by telephone.

What are the opening hours?
Monday - Saturday 7.00am - 7.00pm
All other times by prior arranagement.

For more information, call us on 01277 822704